Advantages of whatsapp business chatbot
The WhatsApp chatbot platform helps businesses to offer personalized recommendations to customers by analyzing their historical data and previous purchases. By using WhatsApp chatbot integration, a business can automate repetitive marketing tasks, helping the sales and marketing team to focus more on generating leads
According to Techcrunch, WhatsApp now has 1.5 billion users and sees 60 billion messages sent per day.
Building an intelligent chatbot on WhatsApp with cognitive services will enable enterprises to perform a variety of tasks which include product research, product catalog, customer support, follow-up communication, sales, and conversion etc., automatically. A WhatsApp bot, on the whole, supports an enterprise to drive higher brand recognition, nurture leads, and build customer loyalty.
Advantages of developing a WhatsApp bot for your business enhanced customer service
The WhatsApp chatbot platform is designed in such a way that it is integrable with CRM, ERP and various other business systems and enables seamless communication between businesses and customers. Creating a WhatsApp chatbot can help enterprises in performing a variety of tasks such as;
- Sending reminders, alerts, and notifications
- Responding to customer’s complaints and queries in real-time
- Helping customers to explore product catalog
- Sending updates on the ticket status and resolution
- Gathering customer feedback and more